The reality of using e-administration and its impact on the quality of educational services: An applied study at Sabratha University

The research aims to examine the reality of using e-management and its impact on the quality of educational services, thus contributing to the advancement of these services. This is achieved by identifying the role played by e-management in improving and developing the quality of educational services, through the use of an electronic information system that would contribute to achieving a competitive advantage for the university under study. The research relied on the descriptive analytical approach, and reached a set of results, including: There is no electronic connection between the university's departments and divisions, the university administration's preoccupation with priorities due to the prevailing circumstances, the lack of financial resources necessary to implement e-management, and some employees' fear of losing their job positions. The most important recommendations include: motivating moral and material awareness of the use of modern e-management technologies, providing the necessary financial resources to implement e-management, providing training courses for employees on e-management techniques, and directing university officials to adopt a method of achieving quality in educational services.