English
العربية
The impact of organizational culture on promoting innovation in healthcare services
Basem Ahmed Hassan
Faculty of Economics – University of Zawiya
https://orcid.org/0009-0001-9347-3784
Research Abstract
The study centered on exploring the
interactive relationship between organizational culture and innovative capacity
within healthcare environments. This was achieved by diagnosing the prevailing
cultural patterns and behavioral norms at Abu Srah General Hospital,
determining whether they incline toward support and achievement or succumb to
the rigidity of "role and power culture." Furthermore, the study
measured the level of actual innovation practices in health services,
encompassing process, service, and administrative innovation, while analyzing
the contribution of cultural dimensions—such as administrative support,
empowerment, and flexibility—in creating an enabling environment that motivates
medical staff to take initiative and develop creative solutions to address
resource scarcity. It also monitored perceptual gaps among various occupational
groups (physicians, nurses, and administrators) regarding the reality of
innovation based on specialization and professional experience.
The study revealed a set of
fundamental results, uncovering an overall decline in the level of
organizational culture across its four dimensions: support culture,
participation culture, organizational learning culture, and organizational
flexibility. A significant decrease was also observed in the level of
innovation practices within the hospital's health services. The study proved a
positive and statistically significant impact of organizational culture
dimensions on enhancing innovation; the "support culture" dimension
alone accounted for 91.7% of the changes occurring in the innovation level. The
results confirmed that every increase in the level of participation culture
leads to a corresponding increase in the level of health innovation by 0.989,
reflecting the strategic importance of teamwork. Finally, the results indicated
no statistically significant differences in the perception of innovation
attributable to variables of gender, professional specialization, or age, while
significant differences appeared attributable to "educational level,"
specifically in favor of those holding university degrees compared to those
with intermediate diplomas.